Refund policy

Returns & replacements:

We have a 10-day return/replacement policy, which means you have 10 days from the date of delivery of your item to request a return (or replacement).

Please note: To enable a smooth and transparent return /replacement /return experience, you must always take at least 3 photographs of the packages received, and a 30 to 90 seconds clear video of the unboxing, where the condition of the package is clearly visible, along with any breakage/damage that may have occurred during transit.

What products are eligible for return/replacement?

All products are eligible for return/replacement except:

• "Seeds" with an order value below ₹196 (shipping charges excluded).
• Highly perishable & tender plants (follow the product description to know which products fall into this category) with an order value below ₹199 (shipping charges excluded).
• Gift cards
• All items bought under promotions (items on sale)

Above mentioned items will not be replaced under any circumstances unless the items arrive damaged during transit, for which you need to submit at least 3 photographs and a video of the products being unboxed to the customer support team on WhatsApp immediately within 24 hours. 

Can I return a gift card or items bought under promotions (items on sale) or items sent by Decoreen for quality testing purposes?

No, unfortunately, we do not accept returns and replacements on gift cards and items purchased under promotional offers.

Adarsh may sometimes send products to some customers at random, subject to their acceptance of the terms and conditions. Such products are sent solely for the purpose of product and service quality testing, periodically. Such items are sent at no extra cost to the customer othan than standard shipping charges. These items can be kept by the customer for personal use and will not be asked to return. If the customer does not want to keep the product, they can send the product back at their own expense.

What are the eligibility criteria to place a return/replacement request?

• Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase.
• You need to submit at least 3 photos and a video (30 to 90 seconds) taken while unpacking the item; as well as at least 3 photos and a video (30 to 90 seconds) after unpacking the item explaining your issue with the product.

 

How can I request a return?

All return & replacement requests must be placed within 10 days from the date of delivery of the item.

Steps to apply for a return/replacement:

1. Take at least 3 photographs of the product exactly in the conditions you want to return the product or send it for replacement.
2. Make a short video (30 to 90 seconds) explaining your reason to return the item(s) or getting it replaced. The product should also be visible in the video and you must show the exact problem with the item(s) like damages or non-functionality as advertised.
3. Send an email immediately to care@decoreen.com requesting a return or replacement.
4. Send the requested photographs and videos to our customer support WhatsApp (click the link). Make sure to send photographs and videos from before unboxing the package as well after unboxing.
5. After proper inspection of the issue, our customer support team will try to resolve your issue within 48 hours of registering the complaint.

 

Will I be able to get a replacement or make a return if the product came damaged or non-functional?

Yes, you can always request for return or replacement if the product was damaged during transit or was received with bad functionality. All items are eligible for a return or replacement under this condition. You can apply for a return or replacement using the procedure mentioned above within 10 days from the date of delivery of the item(s).

You can always contact us for any return question at care@decoreen.com.

Note for damages and other issues :
Please always inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Who pays the shipping charges?

For returns: The reverse shipping charges are to be paid by the customer in case of a return of the item. All other charges incurred shall be borne by Decoreen.

For replacements: When the customer requests a replacement in case of items being delivered in a damaged or non-working condition or when a wrong item is delivered, all the charges will be borne by Decoreen.

For all other cases of replacement, the customer must pay for the:

1. Reverse shipping charges for original items sent for replacement.
2. Forward shipping charges for the new item sent as a replacement.

 

NOTE:

• CASE 1: When a wrong item is delivered as a mistake from our side or when a faulty/non-working or item broken/damaged during transit is delivered, we shall be responsible for any breakage during reverse shipment of all items.
• CASE 2: For all other cases of return and replacement, the customer shall be responsible for any breakage or damage of items during reverse shipment.

Refunds

• If the customer wants a refund of the order for any reason, they must send the item in exactly the condition it was received.
• The customer shall be responsible for any breakage or damage of the items during the reverse shipment of the product.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note: Decoreen shall always evaluate all the issues of returns, replacement, and refunds. If unsatisfactory items or information are furnished, the complaint shall stand null & void and no refunds or replacements will be provided. It shall be decoreen's final decision to accept or reject the return, replacement, and refund applications.

Contact

For more information or complaints, please contact us via any of the following methods: (Average response time - 24 to 48 hours)